Response to Covid-19
April 14, 2020
Dear Valued Customers,
On April 7th, 2020 San Bernardino County formally ordered everyone to wear a face covering when leaving home as a means to slow the spread of COVID-19.
The order went into effect at midnight on April 8th and states.
“All persons, including Essential Workers shall wear face coverings, such as scarves (dense fabric, without holes), bandanna, neck gaiters, or other fabric face coverings, when they leave their homes or places of residence for essential activities.”
For the safety of our team, their families and our customers, QMH will be enforcing this immediately and will be implementing the following changes:
- QMH is operational and back to normal office hours: We had temporarily changed our office hours from 9 AM – 1 PM but are now back to normal office hours from 8 AM- 5 PM.
- Will Calls are by appointment only from 9 AM – 4 PM. Strict guidelines regarding Will Calls will be provided upon scheduling.
- Pickups and Deliveries from/to QMH: Drivers must have fabric covering or face mask on upon arrival to our premises. QMH will reject loading/unloading if driver refuse to cooperate with this request. Please inform your drivers or trucking company to follow this guideline.
- Deliveries and Installations by QMH: We are still actively making deliveries and doing installations to essential businesses as long as they are complying with social distancing requirements and the use of fabric coverings or face masks.
QMH is constantly monitoring the daily changes and will update you if there are any changes to our operations. Thank you for your cooperation and stay safe!
In San Bernardino County, those who do not comply could face fines of up to $1,000 per violation and even 90 days in jail. Similar orders have also been recently issued in neighboring counties such as Los Angeles and Riverside Counties.
For information about the coronavirus crisis, visit the County’s coronavirus website at sbcovid19.com
March 25th, 2020
March 19th, 2020
AN IMPORTANT MESSAGE FROM QUALITY MATERIAL HANDLING, INC. REGARDING COVID-19
As the recent events have been rapidly unfolding surrounding COVID-19, we have been closely monitoring and following the recommendations and expert advice provided by both government and health officials. It should go without saying that our main priority is to safeguard the health of our team, their families, our vendors and our customers but we also know many of you rely on us to help keep your business and supply chain operating. We’d like to assure you that we have business continuity plans in place that allow us to continue to achieve both.
We want you to know that we are open for business and, like many of you, are taking extra precautions to ensure that the virus does not continue to spread. We have adapted and made some changes to how we operate in consideration of what is happening throughout the globe.
If you have any open orders, permit projects or installation projects with us, below outlines a few ways we are managing, adapting and how this may affect you:
- SANITATION & PREVENTION – We have enhanced our normal sanitizing procedures for the common spaces, workstations, trucks, etc. We’ve also added required hand washing times throughout the day and implemented a strict “stay home if sick” policy.
- SOCIAL DISTANCING – All workstations within our offices are partitioned off with glass and already exceed the 6’ of space between each station. We’ve transitioned to virtual meetings internally and are encouraging our sales team to do the same for any customer meetings. We are encouraging our sales team to avoid scheduling will calls to limit person-to-person contact. If a will call is scheduled, your pickup time will be spaced out, and we are not allowing anyone to enter our offices or warehouse.
- STOCK ORDERS – We’re constantly working with suppliers to ensure products are available and we maintain stock quantities. We have a large inventory of both new and used equipment ready to ship. If you have an open order with us, and all material is in stock, we do not anticipate any delays to your order.
- RAMPS – Our factory is fully operational and we have not had any impacts to production. If you have any open ramp orders with us, your ship dates are still valid.
- PERMITS – Unfortunately due to city closures, some permit projects may be delayed. This week, our team has already been in contact with each of you to provide an update on the exact status of your city offices, permit(s) and how that affects your project.
- INSTALLATIONS – As of now, there is no major impact on any open installation orders.
- FREIGHT RATES – Due to the volatility of the economy our shipping companies have notified us that freight rates are only valid for 1 day. Essentially, the rate cannot be confirmed until 1 day prior to shipping. If there are any changes to the freight rates, we previously quoted you, we will be contacting you directly.
Delays to open projects can be the result of slower or halted production from manufactures or steel suppliers, in-house staff changes due to illness, illness prevention, childcare and or over extension due to limited staff members. In short, we are doing everything we can to support you, but if there are any delays or changes that will impact your order, we will contact you directly.
If there is any way our team can be of assistance to you during this rapidly evolving situation, please let us know. We will continue to follow updates and protocol suggested by the government and health officials to best ensure the safety of our customers and team members. As the situation continues to develop, we might make more changes and will update you.
We appreciate your ongoing support and understanding as we work together to navigate through this global health crisis. Please remain safe and healthy. We’re in this together, and together we will get through this.
President & CEO