Terms & Conditions
General Terms & Conditions
The following terms and conditions govern all quotes, requests, and orders for QUALITY MATERIAL HANDLING INC. (QMH Inc.) products, services, and materials, whether made pursuant to internet, via telephone, in person, or in writing.
Acceptance of Orders
Orders must be confirmed via purchase order (PO) or signed quote at least 72 hours before delivery date to avoid an expedite fee. Will call orders must be confirmed at least 48 hours before pick up, failure to confirm order prior to pick up may result in a delay to pull the order. QMH Inc. may ask that the customer return at a later time to pick up the products. In the event that materials quoted are no longer in stock due to the sale to another purchaser, QMH Inc. is not responsible for any loss incurred by failure to confirm the acceptance of an order via PO or signed quote to reserve the materials.
Purchaser shall purchase the Products in accordance with the prices established by QMH Inc. Purchaser shall purchase the Products at the prices provided by QMH Inc. at the time of sale. QMH Inc. reserves the right to establish, revise or delete, at its sole discretion, any and all prices on the price list. All prices per unit shipped are K.D. (knocked down) unless otherwise specified. All quotes assume the availability and use of an onsite forklift, charges may be incurred if no forklift is available. All quotes include materials only and do not include freight or installation labor unless otherwise noted.
In addition to the price quoted for goods sold by QMH Inc. customer is responsible for all applicable sales tax in the county for which the exchange of goods will take place. All freight charges in which the shipping and handling is done by QMH Inc. is subject to tax charges. Freight charges in which the shipping and handling is done by a third party, is not subject to tax charges. If customer has a resale certificate, QMH Inc. will accept in good faith that the resale number is for the buying and selling of warehouse materials including but not limited to, pallet racks, shelving, hand trucks, ladders, dock equipment, work benches, forklifts and pallet jacks. By giving QMH Inc. a resale card, it is the acknowledgement and acceptance by customer that QMH Inc. is not responsible for any ramifications caused by an IRS Audit on resale certificates that are not for the buying and selling of the warehouse materials.
All deposits are non-refundable after 3 business days from when deposit is received.
All first orders with QMH Inc. are C.O.D. Credit Cards QMH Inc. accepts are Visa, MasterCard, AmEx and Discover. We also can facilitate ACH, Wire Transfers, and Virtual Phone Checks. After your first order, if you prefer to be billed on an open account we will process your credit application within 7-14 business days, credit terms must be approved before an order on terms can be shipped. All invoices become payable in full on the specified date on the invoice according to the payment terms given. If not paid by the date due they are considered past due. If customer has credit terms, a pattern of past due invoices will result in credit terms being revoked and any future orders being put on hold until account is brought current. No additional credit will be extended to past due accounts unless satisfactory arrangements are made with our credit department. Any balances exceeding 30 days past due will be assessed a Finance Charge on 1.5% per month. Customer is responsible for any legal fees for collections.
QMH Inc. will assume no responsibility for any losses caused by non-delivery at any given specific time. QMH Inc. unless otherwise agreed to in writing, does not guarantee any certain date of delivery or specific time of delivery. QMH Inc. will assume no responsibility for any losses caused by such. QMH Inc. shall not constitute default hereunder is such delays and/or failure to perform is caused by an occurrence beyond the control of the Seller, including but not limited to, acts of God, acts of war, fires, strikes, severe weather conditions, labor shortages, inability to secure material, theft, and traffic. Additions or revisions to orders made by the customer are subject to extended ship dates. In the event that a third party trucking company is used, the order will be FOB Shipment. Therefore QMH Inc.’s responsibility is discharged once material is in handling by the third party. Any freight claims that customer wishes to pursue must be filed directly with the carrier.
All material will be picked and pulled for customer to pick up and load. If customer elects to have QMH Inc. load materials, it shall be deemed an acknowledgement and acceptance by the customer that QMH Inc. is not responsible for any liability or damages that may be caused by the loading of materials.
Inspection & Approval
All goods received shall be deemed accepted by the Purchaser unless rejection is made in writing within two (2) business days of delivery, with such rejection of the goods only and specifying the reason for the rejection. If there is concealed damage inside a carton, retain the carton and call our customer service department immediately to request an inspection. Purchaser will segregate and store in a safe place the rejected goods awaiting approval from QMH Inc. or shipping instructions from QMH Inc. Payment of an invoice shall constitute acceptance of goods.
QMH Inc. will not be held liable, under any circumstances for consequential or incidental damages, including but not limited to, labor costs, or loss of profits arising in connection with the use or inability of used products purchased from QMH Inc. All used material is “sold as is.” Customer may request to see material physically or through photographs prior to confirmation of a purchase of used materials.
All warranties are manufacturer warranties therefore any defects will be referred to the manufacture. If uncertain who the manufacture is, contact a QMH Inc. representative.
Risk of Loss and Title
QMH Inc. is not responsible for loss or damage caused by a third party trucking company. Customer must file freight claims with the carrier. Any damage or shortage not reported at the time of delivery is the customer’s responsibility. Clear Title to the goods shall pass to customer only upon full payment to QMH Inc.
All special orders require a minimum of 35% or more deposit. Special orders are not subject to cancellation or return.
All returned merchandise is subject to approval in writing from QMH Inc. All authorized returned goods must be new, in salable condition, with freight/shipping & handling charges prepaid and are subject to a 25% restocking and handling charge. Special orders, i.e., non-stock or non-catalog items, or for any goods returned more than 14 business days after date of delivery date, may not be returned for credit.
Permits are customer’s responsibility and customer assumes all liability caused by not acquiring permit, QMH Inc. is not responsible if the customer elects to not obtain permits. Any improvements required by the Building, Safety, and Fire Department are not included unless specified in the order. QMH Inc. can obtain seismic calculations & permits for customer at an additional charge. QMH Inc. does not guarantee a specific completion time for permits. Permit lead times vary per city and fire approval.
In the event of downtime for QMH Inc. employees due to customer not being prepared and not having installation area clear, customer will incur a $60.00 per man per hour of downtime charge. A floorplan for the installation project must be provided by the customer at least 24 hours prior to installation. QMH Inc. can provide a floorplan drawing at an additional cost. Any deviations from the established floor plan will incur additional costs.
This contract is deemed made in California and shall be governed by and constructed in accordance with the laws of California.
Increase Shipping & Receiving Capacity With an Innovative dock SolutionProject Location: Los Angeles, CA
and receiving capacity with an innovative loading dock platform.
35′ L x 20‘ W
3 Edge of Dock
Increased Shipping & Receiving Capacity by 27%
With their existing setup, YW International was not able to utilize all of their available loading docks. While this setup had worked for them initially, as their demand grew, it became clear that the company needed to make some changes to their loading dock logistics.
When YW International contacted QMH, the initial goal was to be able to utilize all ten of their loading docks, rather than the eight they currently had access to. The loading dock platform was in an L shape and two of the docks would be blocked when the other eight were in use.
After meeting with YW International, the team at QMH gravitated toward a solution that had been effective in similar situations: building a stationary dock platform. By building and installing this platform, YW International would have access to all their loading docks and be able to increase their productivity.
The next step was for QMH to conduct a site visit to see the situation firsthand and test its initial idea. During this visit, QMH ran into a challenge. The pitch where the dock would stand was on a slope, which meant they would need to alter their initial design.
After going back to the drawing board to redesign the platform specifications, QMH was able to alter the slope of the ramp by five inches while providing not only two additional loading docks, but a bonus third dock as well.
Once the plans were finalized, QMH sent over their recommendations and YW International signed a contract within 24 hours. Then QMH went to work, mindful of YW International’s need for speed. The installation was completed within 8 business days of contract execution.
Not only did QMH meet YW International’s expectations, they exceeded them by providing an additional loading dock. This led to YW International performing at a capacity greater than before, increasing the company’s shipping/receiving capacity by 27%.
In our years of experience, QMH has learned that creativity and thinking outside the box to develop client solutions is the key to success. Understanding our clients’ needs as well as conducting site visits are also very important in mitigating issues that could arise.
Solving your own ramp, dock, or warehousing problems can seem like a cost-effective solution, but hiring a true professional will exceed your expectations. If you are looking for someone who can develop creative solutions for your loading dock challenges, give us a call!
NEED A CUSTOM DOCK SOLUTION?
CONTACT OUR TEAM OF EXPERTS
QMH WILL DESIGN. MANUFACTURE & INSTALL CUSTOM DOCK SOLUTIONS.
CALL US: (855) SEL-RAMP